Laser hair removal built around results.

IPL is not laser hair removal. It is a less precise, less versatile technology that cannot match the treatment range of a high-quality medical-grade laser system such as SPLENDOR X.

IPL uses a broad spectrum of light. Laser uses specific wavelengths selected to target the hair follicle more precisely, giving the practitioner greater control across different skin tones and hair characteristics.

UP® uses the Lumenis SPLENDOR X, combining Alexandrite 755 nm and Nd:YAG 1064 nm through BLEND X® technology. This allows us to adjust treatment according to your skin tone, hair colour and hair thickness, with SPLENDOR X designed to treat across all skin tones and hair types.

The difference is not simply comfort, speed or branding. The technology being used can materially affect your suitability for treatment and the result you achieve.

No. Laser hair-removal systems are not all the same, and the differences between them can materially affect which skin and hair types can be treated, how efficiently an area can be covered and the treatment outcome.

One of the most important differences is wavelength. Some systems use a single wavelength, while SPLENDOR X gives our laser team access to both Alexandrite 755 nm and Nd:YAG 1064 nm. Through Lumenis BLEND X® technology, these wavelengths can be used in adjustable proportions so treatment can be matched more precisely to the unique characteristics of the hair follicle being targeted—including hair colour, hair thickness and the surrounding skin tone. The aim is not simply to “adjust for different skin types”, but to select the wavelength balance that best targets the follicle while respecting the characteristics of the skin around it. Lumenis describes SPLENDOR X as suitable across Fitzpatrick skin types I–VI, including tanned skin, and across a broad range of hair-removal needs.

The way the laser covers the skin also matters. Many systems use a round treatment spot, which requires overlapping pulses to avoid leaving untreated gaps. SPLENDOR X uses a patented large square spot designed to provide more uniform coverage with less unnecessary overlap. Lumenis reports that its 27 mm square spot can treat large areas up to 37% faster than leading competitors using a 26 mm round spot.

Spot size, treatment speed, cooling, energy delivery and the ability to adjust treatment as the hair changes can all influence the quality and consistency of the result. SPLENDOR X combines its dual-wavelength platform with a large square spot and dual cooling system, giving our laser team a highly versatile platform for treating different areas, skin tones and hair characteristics.

Technology still needs to be used well. Assessment, settings, wavelength selection, treatment coverage, timing and the willingness to adjust the programme as the hair changes all affect the outcome. Two clinics may both advertise “laser hair removal”, but the technology being used—and how it is used—can be very different.

Hair follicles move through active growth, transition and resting phases. Laser is most effective when a hair is actively growing and remains connected to the follicular structures the treatment is intended to affect.

Only a proportion of the hair in any area is at that stage at one time. This is why one treatment cannot effectively target every follicle and why a sequence of correctly timed appointments is required.

Growth cycles also vary across the body. Our laser team reviews visible regrowth and adjusts appointment timing as the programme progresses rather than treating every area at the same fixed interval indefinitely.

No. Different laser systems use different wavelengths, and not every system has the same capability across different hair colours, thicknesses and skin types.

SPLENDOR X is different. It is designed to deliver hair reduction across all skin tones and hair types, using Alexandrite 755 nm and Nd:YAG 1064 nm wavelengths through BLEND X® technology. This allows our laser team to adjust the wavelength balance according to your hair colour, hair thickness and surrounding skin tone.

Not every hair colour will respond identically, which is why we assess the hair and surrounding skin during your consultation. We will then confirm the treatment strategy and course we believe is most appropriate for you.

Yes. SPLENDOR X is safe for use on all Fitzpatrick skin types, from I through VI, including tanned skin.

This is an important difference from most IPL systems and many other less versatile laser platforms, which are not suitable for all skin types, particularly darker skin types.

SPLENDOR X gives our laser team access to Alexandrite 755 nm and Nd:YAG 1064 nm wavelengths, allowing treatment to be tailored to your skin tone and hair characteristics.

We assess your skin before every treatment, including any changes caused by sun exposure, tanning, medication or increased sensitivity.

Laser hair removal is generally safe when the client is assessed accurately and treatment is delivered using suitable settings, cooling and safety controls.

Temporary warmth, redness and small areas of swelling around the follicles are common responses and normally settle after treatment. Less common risks include blistering, burns or temporary changes in skin pigmentation.

Risk is influenced by tanning, medication, skin condition, unsuitable settings and inadequate cooling. At UP®, treatments are performed by trained laser technicians within documented laser-safety and clinical-governance systems.

We postpone elective laser hair removal during pregnancy.

This is a precautionary approach because there is limited research confirming safety during pregnancy, rather than evidence that the laser is known to cause harm.

Hormonal changes during and after pregnancy can also influence hair growth and future maintenance requirements, so treatment planning can be reviewed once you are ready to resume.

Some prescription medicines, recent medication changes, topical products and active skincare can affect skin sensitivity, healing or response to light-based treatment.

UP® undertakes a comprehensive contraindication and suitability assessment before treatment so that these factors can be considered as part of your treatment plan. We will ask about relevant medication, health changes and skincare as part of that process.

If anything changes during your programme, let our team know so we can reassess your treatment appropriately.

Yes. If you become pregnant during an Unlimited programme, you can request an approved pregnancy pause of up to nine months.

Your programme term will be extended by the length of the approved pause, preserving the remaining treatment period while treatment is postponed. No treatments can be redeemed during the pause.

Contact our team in writing when you would like the pause to begin, and we will confirm the process and your revised programme dates.

You can read the full programme terms and conditions .

Laser hair removal is not applied directly over tattoo pigment because the ink can absorb the laser energy, increasing the risk of a skin reaction, burn or damage to the tattoo.

Having tattoos does not normally prevent treatment of the surrounding area. Our laser team will identify the tattoo boundaries and help protect them during treatment, including covering or marking the tattooed skin where appropriate so it can be safely avoided.

Hair directly over the tattoo, or immediately beside its protected margin, may need to be managed using another hair-removal method. We will explain the practical coverage during your consultation.

Yes. We welcome transgender and gender-diverse clients and have experience creating laser hair removal plans for clients undergoing gender affirmation. Treatment is planned around your individual goals, including the areas you would like to treat, any hair you wish to retain, and any relevant treatment or hormonal history.

If you would like to discuss your options or any concerns privately, we encourage you to book a confidential consultation with our team. Our aim is to provide a discreet, respectful and supportive environment in which you can make an informed treatment plan.

Because the biology of hair growth should determine when you are treated—not whether you feel like paying for another individual session.

Hair grows in cycles, and only a proportion of follicles are in a treatable stage at any one time. Different areas can also respond at different speeds. An Unlimited programme allows our laser team to treat you at appropriate intervals, adjust timing as your results develop and continue working through active regrowth without turning every appointment into another purchase decision.

Some areas may reduce quickly while others require more persistence. Everything agreed within your programme remains included during the selected treatment term.

The goal is focused: build momentum, achieve meaningful reduction and move you towards simpler, less frequent maintenance.

Unlimited means treatment of your agreed areas is included at the appropriate intervals during your selected programme term, subject to treatment suitability and the programme conditions.

Reviews, setting adjustments and changes to appointment timing form part of managing the programme. You are not charged another individual treatment fee each time those needs change.

Unlimited does not mean treating repeatedly when there is insufficient active regrowth or when another appointment would be clinically inappropriate. Treatment remains guided by hair-growth cycles, safety and your individual response.

In practical terms, the treatment and review you need during the programme term are included—without having to ration appointments or areas according to the cost of another session.

Many clients begin noticing a visible difference within their first few treatments, including slower regrowth, patchier coverage, softer remaining hair and less frequent shaving.

More significant reduction develops as successive growth cycles are treated. Because only a proportion of follicles are in the appropriate growth phase at any one time, meaningful long-term reduction requires consistency over time rather than simply fitting in a fixed number of closely spaced sessions.

Your programme gives us time to follow those growth cycles, adjust treatment as the hair changes and maintain momentum through the active reduction phase.

Results vary between people and treatment areas, but the process should be progressive: the amount, density and pattern of active regrowth should change as treatment develops.

Effective laser treatment should change as the hair changes.

Early in a programme, growth may be denser and treatment may be required more regularly. As reduction develops, remaining hair can become finer, patchier or slower to return.

Our laser team reviews visible regrowth, skin response and progress throughout your programme. Settings, wavelength balance, treatment coverage and appointment intervals can then be adjusted to reflect what is present at that stage.

This active management is an important part of the UP® approach. Your programme is designed to evolve rather than simply repeating the same settings and schedule at every appointment.

Laser hair removal provides long-term hair reduction rather than a guarantee that every follicle will remain permanently inactive.

After the active treatment phase, many clients move to occasional maintenance as new or previously inactive hairs appear. How often this is needed varies between people and across different treatment areas.

Hormonal changes, age, medication and other biological factors can also influence future growth. Near the end of your programme, we review what remains and recommend maintenance based on your actual results rather than a predetermined schedule.

No. You can purchase your programme directly or arrange scheduled payments using UP®Pay™.

UP®Pay™ allows programme costs to be paid automatically by card on an agreed weekly, fortnightly or monthly schedule. Unlike many short-term buy-now-pay-later products, payments can be arranged across the treatment period.

Select Help me choose above if you would like our team to explain the programme and payment options before you decide.