Laser Hair Removal – Frequently Asked Questions

Why do you offer Unlimited programmes, instead of single sessions?

Laser hair removal works best when treatments are performed consistently across the hair growth cycle.

Unlimited programmes allow clients to attend at the appropriate intervals without worrying about purchasing additional sessions each time.

This helps maintain treatment momentum and achieve better long-term results.

Our Unlimited packages are designed to:

• Maintain momentum through the full hair growth cycle
• Allow you to attend at intervals appropriate for your body, without penalty
• Adjust timing if your response is faster or slower
• Complete a focused treatment phase confidently
• Make treatment financially predictable and easy to manage over the course of the treatment term

The goal isn’t endless appointments. It’s strong, visible reduction within a structured term — and then simple maintenance from there.

How does unlimited pricing work in practice?

Our programmes allow treatments as often as needed within the selected term.

For example, our 12-month unlimited Brazilian programme is $455.

When treatments are performed regularly, this works out to approximately $34.98 per treatment, which is often comparable to — or lower than — session-based pricing.

Payments can also be spread over time, using UP®Pay™, our secure payment system.

Do I need to pay for the full laser programme upfront?

No. Many clients choose to spread the cost using UP®Pay™, our secure payment system.

UP®Pay™ allows programme costs to be paid automatically by credit card on a weekly, fortnightly or monthly schedule, depending on what suits you best.

Unlike most buy-now-pay-later services, payments can be spread across the full treatment period rather than only a few weeks.

I’ve had laser before and it didn’t work. Why would this be different?

This is more common than people realise.

When laser underperforms, it’s usually because:

• Treatments weren’t delivered consistently
• Energy levels were overly conservative
• The device wasn’t suited to your skin type
• The course wasn’t completed fully

We approach things differently.

We use the dual-wavelength Lumenis Splendor X, which allows us to customise wavelength blending across skin tones while still delivering high-performance energy.

Combined with our Unlimited packages this creates very different momentum.

If you’ve tried laser elsewhere, we’ll assess what was done, what intervals were used, how your skin responded — and reset properly.

For many clients, the difference isn’t “more sessions.”, it’s structure, power and consistency.

How long does laser hair removal take to work?

Most clients notice visible reduction within the first few treatments.

However, meaningful long-term reduction requires working through multiple hair growth cycles — which typically takes close to 12 months.

That’s why we guide most first-time clients toward a 12-month Unlimited package.

It allows:

• Enough sessions to create real change
• Proper spacing between appointments
• Completion of the active treatment phase
• A smoother transition into maintenance

Shorter commitments can reduce hair.
A full year builds transformation.

Why do clients choose UP® Clinical Cosmetics for laser?

UP® Clinical Cosmetics is an independently owned Auckland clinic, not part of a franchise or national chain.

Our treatments are performed by a consistent team of experienced technicians using Lumenis Splendor X medical-grade laser technology.

Unlike some high-volume chain clinics, we focus on:

• personalised treatment settings
• consistent technician care
• achieving strong results in fewer sessions

Many of our clients come to us after receiving laser treatments elsewhere and not seeing the results they expected.

What makes your laser technology different?

We use the Lumenis Splendor X Midnight Edition, a dual-wavelength Alexandrite (755nm) and Nd:YAG (1064nm) platform.

This allows us to:

• Treat a broad range of skin tones safely
• Adjust wavelength ratios with precision
• Deliver strong follicular targeting
• Use square spot technology to reduce overlap and hotspots

In simple terms — it gives us power and control at the same time.

Is laser hair removal safe?

When delivered properly, laser hair removal is generally very safe.

Safety depends on:

• Accurate skin assessment
• Appropriate wavelength selection
• Structured parameter progression
• Defined safety protocols

All treatments are delivered by trained laser practitioners under Laser Safety Officer oversight and documented governance systems.

We prioritise results — but never at the expense of control.

Do you assess skin type before treatment?

Yes.

Fitzpatrick skin typing forms part of our intake process and informs:

• Wavelength selection
• Energy levels
• Cooling strategy
• Treatment progression

Accurate assessment supports both efficacy and safety.

Do you perform patch testing?

Patch testing is performed where clinically appropriate, including:

• Darker skin types
• Recent sun exposure
• First-time laser clients
• Medication changes

It allows us to assess response before proceeding fully.

Who performs laser treatments at UP®?

Laser treatments are delivered by trained practitioners who have completed:

• Formal device training
• Competency sign-off
• Ongoing performance review

All treatments operate within documented safety protocols and our internal governance framework.

UP® Clinical Cosmetics is an independent Auckland laser clinic founded in 2015, specialising in advanced laser hair removal using Lumenis Splendor X technology.